Warranty period
Warranty period for movements AGAT, Miyota 8215 and Sellita SW200-1 amounts to 36 months.
Warranty period for movement Vostok – 12 months.
The warranty period begins from the date of sale of the watch to the buyer. If the date of sale cannot be determined, the period is calculated from the date of manufacture of the product.
Warranty confirmation
Warranty service is provided upon availability of documents confirming the fact of purchase of the watch.
In the absence of documents, confirmation of the fact of purchase and warranty service is carried out in the manner prescribed by current legislation.
Conditions for maintaining the warranty
The warranty applies to watches subject to the rules of their operation, storage and transportation. If the buyer violates these rules, the warranty is terminated. If malfunctions occur, it is recommended to contact the official Zlatoust Watch Factory service center, describe the malfunction and send the product for repair. Transport costs are paid by the sender; if the warranty case is confirmed, they will be compensated.
To maintain the warranty, it is important to consider that:
- Repair and maintenance of watches must be carried out exclusively at the manufacturer or at accredited service centers Zlatoust Watch Factory;
- intervention by third-party workshops not accredited by Zlatoust Watch Factory leads to loss of warranty.
Diagnostics and repair
- Pre-repair diagnostics are free and take 3 to 5 business days.
- If a defect is recognized as covered by warranty: transportation costs are compensated, repair or replacement of faulty parts is carried out free of charge, the period for completion of work is up to 14 working days.
The exact time the product will be repaired is determined by the service center individually and depends on the complexity of the work.
Warranty and non-warranty repairs
When carrying out warranty repairs, the warranty period is extended for the period the watch is in the service center. If, based on the results of the diagnostics, the case is recognized as non-warranty, the service center specialists will first agree with the buyer on the repair conditions, timing and cost of the work.
Quality service of the Zlatoust Watch Factory:
Russia, Zlatoust
st. Lenina, 2, office 11
+7 (3513) 62-25-78
+7 (919) 117-93-11
Mon-Fri 8:00-17:00 (Moscow Time+2)
Service reception point:
Russia, Moscow
st. Tverskaya, 4, AGAT official store (Okhotny Ryad metro station)
+7 (499) 700-07-11
Mon-Sun: 10.00-22.00 (Moscow Time)
Authorized service center
Russia, Moscow
Blagoveshchensky lane, 1A (metro station “Mayakovskaya”), service “Stopsecond”
+7 (964) 652-68-09
Mon.-Fri. 10:00 – 20:00 Sat. 10:00-18:00 (Moscow Time) Sun. Day off